Returns, complaints and transport damage
We ask you to distinguish between a return/revocation and a complaint.
In this way, we can guarantee you a smooth process, because after all, we want you to always be satisfied with spinera.com.
In order to process your revocation or complaint as quickly and smoothly as possible, we would like to ask you to use our Service Tool (RMA). Please choose from the following points:
You ordered a product from us, it doesn't fit or you don't like it, it was ordered twice or something wrong was delivered?
Then you can make use of your right to cancel an unused product here.
You have already used the product and it has defects or was damaged during transport?
Then file a complaint about the defective goods here. Please note the deadlines for.